Help with your appeal
The quickest and easiest way to submit your appeal is online - start new appeal.
If you would like an update on the status of your appeal please click here
If you need to submit an appeal in writing you can send your completed application form to:
PO Box 1270
If you want to call us the phone number is 03301596126. Our phone lines are open Monday to Friday 9am to 5pm. We are closed at the weekend and on bank holidays.2019 Christmas opening hours
Monday 23 Dec: 9am – 5pm
Christmas Eve: 8am – 4pm
Christmas Day: Closed
Boxing Day: Closed
Friday 27 Dec: 9am – 5pm
Saturday 28 Dec: Closed
Sunday 29 Dec: Closed
Monday 30 Dec: 9am – 5pm
New Year’s Eve: 8am – 4pm
New Year’s Day: Closed
Normal opening hours resume Thursday 2 Jan 2020
Calls may be recorded for training and quality purposes. Please note 03 numbers introduced by Ofcom are an alternative to chargeable 08 numbers such as 0845. Calls to 03 numbers cost the same or less than calls to 01 or 02 numbers and are included in any inclusive minutes or discount packages. These rules apply to calls from any type of line including mobile, fixed line or payphone.
Please be polite to our colleagues
We understand that complaints can be unsettling and customers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care to our employees and ask that users of our service are polite to our colleagues. We will not tolerate any abuse of our people. You can read more about this in our unacceptable actions policy.
Unhappy with our service POPLA
At POPLA we take complaints about our service very seriously. If you think that we have done something wrong please let us know so we have the chance to put things right quickly and effectively. Your complaint will help us learn from our mistakes and improve our service.
Sometimes the outcome of your appeal is not what you want to hear. Your appeal has independently been reviewed by a professional assessor taking into consideration the relevant law, regulatory rules, guidance and standards and the British Parking Association Code of Practice. You cannot challenge the outcome of your appeal with POPLA. Regardless, you should be satisfied with the level of service you have received free of charge from us. If you disagree with the outcome of your appeal, you will need to follow alternative routes.
We can only investigate complaints that involve allegations of poor service or performance, for example where we have:
- treated you rudely;
- failed to keep you updated on progress;
- caused unnecessary delays;
- failed to explain things properly; or
- any other shortfall in service
If you have a complaint about the standard of service that we have provided, please send us an email to firstname.lastname@example.org
If you have are a journalist with a media enquiry you can contact our press team by emailing email@example.com. PLEASE NOTE - this is for journalists only. If you have a query about a parking appeal please use the contact details at the top of the page. Queries about appeals cannot be answered via the press email or phone number.
We can provide information in different formats, such as Braille, large print and audiotape, and can receive calls via TypeTalk.
We can also provide information in languages other than English. If you need an interpreter we can quickly provide one. Send an email to firstname.lastname@example.org and we will be in touch.
If you have any other accessibility needs please let us know and we will try our best to help.